POLICIES 


Cancellations and Refunds

If your child is unwell, we kindly ask that they stay home. Please let us know as soon as possible by text if your child will be absent from a class.

We are unable to offer refunds or credits for missed sessions as we need to cover our overhead costs.

If a class needs to be cancelled due to teacher illness or unforeseen circumstances, a make-up class will be arranged.

Watching Classes

We find children often focus better without parents watching the classes, so we ask you to ‘drop and go’ once your child feels settled (usually by the second class). We understand that some children may need support when settling in. Parents are welcome to stay where necessary to help their child feel comfortable. We offer one open class each term, where parents are warmly invited to stay and watch their child’s progress. 

Continuing Enrolment – Important Information for Families

Weekly Storybox Drama classes are designed as an ongoing creative journey. Over time, children can develop their confidence, imagination, collaboration, communication and drama skills. Returning for multiple terms allows children to build on previous experiences, take on new creative challenges and grow as storytellers and imaginative thinkers.

To help us create the best possible experience for Storybox families, our weekly classes operate on a continuing enrolment basis.

Key information for families

  • Classes are term-based: Each term consists of 8 weekly classes, with each lesson building on previous experiences.

  • Automatic enrolment: Your child's place will be automatically reserved for the following term unless you let us know that you wish to withdraw.

  • Withdrawal deadline: If you do not wish your child to continue, please let us know in writing by the last class of the current term. Written confirmation helps us maintain an accurate record of enrolments and plan class numbers, room bookings and resources for the following term.

  • After the withdrawal deadline: If we do not receive written notice by the withdrawal deadline, your child's place will be confirmed for the following term. An invoice will be issued through Hnry before the new term begins, with payment due on or before the first class of the new term.

  • Late withdrawals: If written notice of withdrawal is received after the withdrawal deadline, a $50 late withdrawal administration fee will apply. This helps cover the planning, administration and other costs involved in holding your child's place.

A note about withdrawal

Please provide withdrawal notice by email or another written form. While we are happy to chat with you about your child's classes, a conversation at class does not constitute formal withdrawal notice. Written confirmation ensures that we have a clear record of your intentions and helps prevent misunderstandings.

Thank you for being part of Storybox and for supporting a creative space where children can build confidence, explore their ideas and develop their imagination.

Child Safety and Wellbeing

Storybox Drama is committed to providing a safe and supportive learning environment for all participants. This policy outlines our approach to child safety and wellbeing, and the measures we take to ensure every child has a secure and positive experience. We believe that safeguarding is everyone’s responsibility.

Respectful Behaviour 

We support children to treat each other with kindness and respect. Clear, age-appropriate expectations are shared to help everyone feel safe, included, and able to participate. Children are encouraged to express their ideas, set personal boundaries, and join in ways that feel comfortable for them. 

Staffing and Supervision 

All teaching staff, including school holiday tutors and guest artists, are police vetted every three years.

A parent volunteer is present at all weekly lessons and holiday workshops to support the teacher. We maintain an open-door policy across all teaching spaces.

During school holiday workshops for children aged 4–7, parents/caregivers are responsible for supervising their child’s behaviour and ensuring their safety.

Teachers and parent volunteers are responsible for maintaining awareness of children’s whereabouts at all times. Visitors to the venue are monitored by parent volunteers, and guest teaching artists are supported and supervised by Storybox staff.

Drop-off, Collection and Attendance 

Children must be collected by a parent or caregiver at the end of each session. If someone else is collecting a child, parents must inform the teacher in advance.

If a child has not been collected after a lesson or workshop, staff will contact the parent/caregiver and remain with the child until they are safely picked up.

We maintain open communication with children and their families, addressing any concerns promptly. Any suspected child abuse or neglect will be reported in accordance with legal requirements.

Health and Wellbeing

Children’s medical conditions, allergies, and dietary needs are recorded and respected. Children are encouraged to drink water, wash their hands, and follow good hygiene practices.

Teaching staff and parent volunteers are not able to assist with toileting. If your child requires support with this, we ask that a parent or caregiver remains on site.

In school holiday venues where toilet facilities may be shared with the public, parents/caregivers are responsible for accompanying younger children (ages 4–7) to and from the bathroom.

For older children (ages 8–12), children may use the bathroom in pairs, with the knowledge of the teacher before leaving the room, and are expected to return promptly.

Audio, Photo and Video Consent

At enrolment, parents and caregivers will be asked for permission for Storybox Drama to use photos, videos, and children’s artwork for promotional purposes, including print and digital platforms such as our website, emails, and social media.

We respect all family preferences, and permissions will always be followed carefully.

We are committed to ensuring that any images or recordings shared are respectful, appropriate, and aligned with our values.

Emergency Procedures 

Evacuation procedures are in place and clearly communicated, and first aid kits are readily accessible at all times. Any incidents or injuries are recorded, and families are informed as appropriate. Up-to-date emergency contact information is required for all participants.